Frequently Asked Questions

Commissions

If you’re interested in owning one of my paintings but haven’t found the perfect piece, and you have an idea that aligns with my usual style and themes, please feel free to reach out. While I’m not actively accepting commissions at the moment, I’m open to considering compelling ideas that resonate with my work. If your concept aligns with my style, I’d be happy to discuss timelines, pricing, and options to help bring your vision to life.

Shipping

All original artwork comes with a certificate of authenticity and a handwritten thank-you card. Worldwide shipping is available for all original paintings. Orders for original artworks are typically dispatched within 1-2 weeks, and you will receive a tracking number via email upon dispatch. I use the most efficient and cost-effective shipping routes, though some shipments may require a signature upon delivery. Please note that import taxes and duties for international orders are the buyer’s responsibility.

Returns

Due to the unique, one-of-a-kind nature of my work, original art cannot be returned, exchanged, or refunded except in the case of damage during shipping. This policy helps maintain the integrity of each piece and ensures that every artwork is treated with the utmost care. However, if your purchase arrives damaged during shipping, please contact me immediately. All artwork is fully insured, so damaged items will be refunded in full. Lost shipments will either be resent or refunded after review. While I am not responsible for damages incurred after the item has reached its destination, if you receive a damaged or defective item, please reach out, and I will do my best to resolve the issue promptly.

Prints

Due to the unique, one-of-a-kind nature of my work, original art cannot be returned, exchanged, or refunded except in the case of damage during shipping. This policy helps maintain the integrity of each piece and ensures that every artwork is treated with the utmost care. However, if your purchase arrives damaged during shipping, please contact me immediately. All artwork is fully insured, so damaged items will be refunded in full. Lost shipments will either be resent or refunded after review. While I am not responsible for damages incurred after the item has reached its destination, if you receive a damaged or defective item, please reach out, and I will do my best to resolve the issue promptly.

Products Used

For information regarding the materials and products I use in my artwork, you can find links to my Amazon store

Contact & Additional Inquiries

If you have any questions regarding my practice or anything else, please feel free to reach out. While I am currently a one-person team, I will do my best to respond as soon as possible. Please note that email responses may take a little longer, but I truly appreciate your support and patience.

-Ella Chantrice x